Privacy Policy

Last updated: September 8, 2026

Val Caudalies (“Val Caudalies,” “we,” “us,” or “our”) is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information that you may provide when you use our website, contact us or use certain of our online services.

1. What information do we collect?

Depending on how you interact with us, we may collect certain personal information, including:

  • your name and contact information;

  • your email address and phone number;

  • information you provide through a contact form, reservation or information request;

  • information required to process a request or transaction;

  • certain information about your use of our website, including your IP address, device type, browser, pages visited and certain website traffic data.

We only collect information that is necessary for the purposes for which it is collected.

2. Why do we collect your information?

Your personal information may be used to:

  • respond to your questions and requests;

  • process a reservation or service request;

  • provide you with information you have requested;

  • improve our website, services and user experience;

  • understand how our website is used;

  • send you promotional communications when you have consented to receive them or when permitted by law;

  • comply with our legal and regulatory obligations.

3. Cookies

Our website may use cookies to ensure its proper functioning, remember certain preferences and measure website traffic.

Certain cookies may be placed by third-party service providers, including for statistical analysis and website performance measurement.

You can configure your browser to block or delete certain cookies. However, some website features may not function as intended as a result.

4. Who may we share your information with?

We do not sell or rent your personal information.

When necessary, certain information may be shared with service providers who assist us with our activities, including website hosting, electronic communications, reservations, transaction processing or website analytics.

These providers only have access to the information necessary to perform their services and are required to take reasonable measures to protect it.

We may also disclose information when required by law or when necessary to protect our rights or legitimate interests.

5. Retention and protection of your information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal obligations.

We take reasonable measures to protect personal information against loss, unauthorized access, use, disclosure or alteration.

6. Your rights

You may request to:

  • access the personal information we hold about you;

  • correct information that is inaccurate or incomplete;

  • withdraw your consent to certain uses of your information, where consent is the basis for such use;

  • obtain information about how your personal information is being used.

To exercise your rights or ask questions about the protection of your personal information, you may contact the person responsible for the protection of personal information.

7. Promotional communications

If you subscribe to our mailing list or agree to receive communications from us, we may use your email address to send you news, offers, events and other information about Val Caudalies.

You can unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us directly.

8. Links to external websites

Our website may contain links to websites or platforms operated by third parties. This Privacy Policy does not apply to the privacy practices of these websites. We encourage you to review their own privacy policies before providing them with personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services or applicable legal requirements.

The most recent version will always be available on our website. Where required, we will notify you of significant changes in accordance with applicable law.

10. Contact us

If you have any questions, requests or complaints regarding the protection of your personal information, please contact:

Val Caudalies
4921 Rue Principale, Dunham, QC J0E 1M0
info@valcaudalies.com
(450) 295-2333

Person responsible for the protection of personal information:
Alexis Perron